Pubblicazioni

The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings

2024 - THE TQM JOURNAL
Savastano, Marco; Anagnoste, Sorin; Biclesanu, Isabelle; Amendola, Carlo

The role of loyalty programs in healthcare service ecosystems

2017 - THE TQM JOURNAL
Gambarov, Vusal; Hysa, Xhimi; Calabrese, Mario; Bilotta, Alberto

21st century luxury fashion retailers' marketing strategies for customer satisfaction: UK perspective

2016 - INTERNATIONAL JOURNAL OF BUSINESS AND GLOBALISATION
Ryding, Daniella; Vignali, Gianpaolo; Caratu', Myriam; Wang, Yen Yin; Carey, Robin

A methodologic approach to evaluate service dependability of a high-speed railway line

2016 - INTERNATIONAL REVIEW OF ELECTRICAL ENGINEERING
Lamedica, Regina; Geri, Alberto; Gatta, Fabio Massimo; Maccioni, Marco; Lauria, Stefano; Ruvio, Alessandro

An optimization procedure to evaluate the service performances in high-speed railway lines under fault conditions

2016 - INTERNATIONAL REVIEW ON MODELLING AND SIMULATIONS
Lamedica, Regina; Geri, Alberto; Gatta, Fabio Massimo; Maccioni, Marco; Lauria, Stefano; Prudenzi, Alberto; Regoli, Massimo; Ruvio, Alessandro

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