From output to outcome measures in the public sector: a structured literature review
Purpose – The purpose of this paper is to perform an analysis of the current literature providing a deep
contribution to understanding the paradigm shift from output to outcome measures in the public sector. Thus,
the main aim is to provide relevant insights of both theoretical and empirical studies, offering a critique of the
schemes and the research methods used and underlining future research opportunities for the compelling (or
underestimated) contents and new emerging trends.