Ricerc@Sapienza

In the shift toward Servitization, the adoption of a Product Service System is a key element in ensuring competitiveness of firms. Nevertheless, an increasing attention must be put on Product Service Systems design, especially on the design of product and service components, together with the effective design of their interaction as a system. The aim of this study is deepening the interrelationships between the adoption of Open Innovation practices and product-service design.

The book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in industry. Further, the book highlights the model’s strategic value for business and management, operations, and sustainability and shows readers how to enhance service design and implementation.

The aim of this paper is to clarify the state-of-the-art of literature about Servitization and Product Service System, by conducting a comprehensive and all-around selection and analysis of contributions from different streams of research. These topics attracted a growing amount of research effort for a long period of time, therefore it is important to clarify the contributions of thirty years of research by shedding light on the core of literature about Servitization and Product Service System.