Supporting Governance in Healthcare Through Process Mining: A Case Study
Healthcare organizations are under increasing pressure to improve productivity, gain competitive
advantage and reduce costs. In many cases, despite management already gained some kind of qualitative
intuition about inefciencies and possible bottlenecks related to the enactment of patients' careows, it does
not have the right tools to extract knowledge from available data and make decisions based on a quantitative
analysis. To tackle this issue, starting from a real case study conducted in San Carlo di Nancy hospital in