Ricerc@Sapienza

The rapid development and adoption of Internet and digital technologies
dramatically changed business processes, leading to a disruptive digital transformation
of the whole industry value chain. The so-called Industry 4.0 refers to a
complex evolution of the entire industrial sector that includes technological
advances in production equipment (i.e. Additive Manufacturing), smart finished
products (IoT), data tools and analytics, involving activities and stakeholders at all

This book is a collection of case studies related to Management Information Systems coming from Italian or International companies working in Italy. It is intended to be as a supplement to the book of Management Information Systems for the Information Age (Stephen Haag, Maeve Cummings, McGraw Hill) for Italian students studying in English language.

In the era of Big Data and Internet-of-Things (IoT), all real-world environments are gradually becoming cyber-physical (e.g., emergency management, healthcare, smart manufacturing, etc.), with the presence of connected devices and embedded ICT systems (e.g., smartphones, sensors, actuators) producing huge amounts of data and events that influence the enactment of the Cyber Physical Processes (CPPs) enacted in such environments.

Business Process Management (BPM) is a central element of today organizations. Despite over the years its main focus has been the support of processes in highly controlled domains, nowadays many domains of interest to the BPM community are characterized by ever-changing requirements, unpredictable environments and increasing amounts of data that influence the execution of process instances. Under such dynamic conditions, BPM systems must increase their level of automation to provide the reactivity and flexibility necessary for process management.