The demolition of service scientists’ cultural-boundaries
More than 10 years ago, IBM launched Service Science as an open and aggregating initiative in an attempt to integrate different knowledge domains contributing to the study and better understanding of the dynamics of Service Systems and Smart Service Systems. Today, there are few published manuscripts that are effectively grounded in different knowledge domains. Moreover, in the fields of management and marketing, further investigation is needed to determine what are the effective contributes to scientific and theoretical advances in Service Science.