Determinants for Value Co-Creation and Collaborative paths in Complex Service Systems: A focus on (Smart) Cities
In the last few years, service science has opened a debate on the need to adopt new approaches to better understand emerging social and economic dynamics. By following this direction, different multi- and trans-disciplinary research pathways are requesting to consider an increasing number of new variables in the management of Complex Service Systems (CSSs), underlying the fact that traditional approaches are useless in supporting decision makers in facing the challenges imposed by a more articulated scenario.