Ricerc@Sapienza

Management can be considered the science of decisions. Different researchers and practitioners have analysed the contents and boundaries of this vibrant domain, proposing multiple contributions and several perspectives. After a short overview of the principles of scientific management and their contribution to the definition of the modern idea of business management, this chapter briefly introduces the topics of subjectivity, complexity and uncertainty as relevant challenges to face in decision-making processes.

Over the last years, sustainability and sustainable development have gained momentum also in-service research. Thus, this works is aimed at investigating the evolutionary path that links the Viable Systems Approach (VSA), service systems and service ecosystems perspectives to the most recent challenges of sustainability. Therefore, the analysis has been focused on start-ups’ ability to survive contributing to the shaping of a service ecosystem, which long-term viability can be ensured merging efficiency, effectiveness and sustainability targets.