The work identifies the main enabling dimensions and the strategic drivers to foster value co-creation and sustainable innovation in service ecosystems. The aim is to explore how resource and knowledge integration, through technology-mediated interactions, can lead to the emergence of novelties (new products, services, processes, social, and environmental practices).
Over the last years, sustainability and sustainable development have gained momentum also in-service research. Thus, this works is aimed at investigating the evolutionary path that links the Viable Systems Approach (VSA), service systems and service ecosystems perspectives to the most recent challenges of sustainability. Therefore, the analysis has been focused on start-ups’ ability to survive contributing to the shaping of a service ecosystem, which long-term viability can be ensured merging efficiency, effectiveness and sustainability targets.
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