Italian cardiovascular expats: Global leaders with Italian heartstrings
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career
The differential role of personal resources on career strategies among dismissed call center agents: the case of Almaviva workers.
It is known the protective role of personal resources in stress situations and changes (e.g. Van Den
Heuvel, 2010). Personal resources may help the individual to maximize from environmental
opportunities, to cope with difficulties, to persist when encountering difficulties and capitalize even
from failures. One of the most difficult and challenging work situation is certainly job loss.
The present study aims to emphasize the role of personal resources in a group of 874 call center