Ricerc@Sapienza

L’inerzia emotiva si riferisce alla tendenza al cam- biamento delle esperienze emotive ed è general- mente operazionalizzata come l’autocorrelazione di un’emozione. Il presente studio si pone l’obiet- tivo di indagare l’associazione tra inerzia emotiva delle emozioni negative ed esaurimento al lavoro. Il campione è composto da 94 persone che lavora- no a contatto diretto con il pubblico.

Emotion dynamics, how people’s emotions fluctuate across time, represent a key source of
information about people’s psychological functioning and well-being. Investigating emotion
dynamics in the workplace is particularly relevant, as affective experiences are intimately
connected to organizational behavior and effectiveness. In this study, we examined the moderating
role of emotional inertia in the dynamic association between both positive and negative emotions

Negative emotional inertia refers to the degree of which a current emotional state can be predicted by a previous emotional state and it represents a relevant marker of psychological maladjustment. The current study tested a theoretical model in which the dynamic impact of daily hassles on negative emotional inertia is mediated by exhaustion, and moderated by individuals’ level of ego-resiliency. Participants were 173 sophomore students (60% females) who completed two diaries per day (every morning and evening) for 18 days.