Relational capital and knowledge transfer in universities
Purpose – The importance of relational capital for the university has grown enormously in recent years.
In fact, relational capital allows universities to promote and emphasize the effectiveness of the third mission.
The purpose of this paper is to propose a case study involving an Italian university that recently set up a new
research observatory, and, thanks to its success, succeeded in enhancing its relational capital.
Design/methodology/approach – The authors adopted an action research approach to analyze the case