Effects of passengers flows on regularity of metro services: case studies of Rome lines A and B
The regularity is a key performance in the operation of a metro service, because it is normally affecting a large set of secondary performances: e.g. punctuality, energy efficiency, economic efficiency and vehicles availability. Human behaviours are affecting the regularity, by introducing deviations between panned and actual times in various operational phases of metro services: e.g. dwelling times, acceleration/deceleration times, inversion times at terminus, headways themselves.