Pubblicazioni

Phygital approach to value co-creation in international museums

2024 - MEASURING BUSINESS EXCELLENCE
Clemente, Laura; Iodice, Gesualda; Carignani, Francesco; Greco, Fabio; Bifulco, Francesco

The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings

2024 - THE TQM JOURNAL
Savastano, Marco; Anagnoste, Sorin; Biclesanu, Isabelle; Amendola, Carlo

Aligning innovative banks’ sustainability strategies with customer expectations and perceptions: The CSR feedback framework

2024 - JOURNAL OF INNOVATION & KNOWLEDGE
Costa, R.; Di Pillo, F.

Adoption of AI-Based Technologies in the Food Supplement Industry: An Italian Start-Up Case Study

2023 - SYSTEMS
Rapa, Mattia; Ciano, Salvatore; Orsini, Francesca; Tullo, Maria Giulia; Giannetti, Vanessa; Boccacci Mariani, Maurizio

Assessing validity and reliability of a new tool. the ECSQ (Endoscopy Customer Satisfaction Question-naire) in italian for customer satisfaction in digestive endoscopy

2022 - ANNALI DI IGIENE MEDICINA PREVENTIVA E DI COMUNITÀ
Minciullo, A; Tartaglini, D; Colombo, B; Filomeno, L; Di Muzio, M

Customer satisfaction and service domains: a further development of PROSERV

2020 - QUALITY & QUANTITY
Ciavolino, E.; Lagetto, G.; Montinari, A.; Al-Nasser, A. D.; Al-Omari, A. I.; Zaterini, M. J.; Salvatore, S.

Product service-systems implementation: a customized framework to enhance sustainability and customer satisfaction

2018 - JOURNAL OF CLEANER PRODUCTION
Fargnoli, Mario; Costantino, Francesco; DI GRAVIO, Giulio; Tronci, Massimo

Quality and prosumership. Proserv: a new tool for measuring the customer satisfaction

2017 - INTERNATIONAL JOURNAL OF BUSINESS AND SOCIETY
Ciavolino, Enrico; Salvatore, Sergio; Mossi, Piergiorgio; Vernai, Marta

21st century luxury fashion retailers' marketing strategies for customer satisfaction: UK perspective

2016 - INTERNATIONAL JOURNAL OF BUSINESS AND GLOBALISATION
Ryding, Daniella; Vignali, Gianpaolo; Caratu', Myriam; Wang, Yen Yin; Carey, Robin

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